E-time | the software company
Migration from old ((OTRS)) Community edition to Rexpondo cloud
The project in brief
Cloud installation of Rexpondo and migration from ((OTRS)) Community edition v.4, to handle customer requests.
The customer also requested customized support and consulting, in addition to what was already included in the cloud package.
Requests
- Migrate to the latest version
- Cloud Installation
Adopted Solutions
- Migration to Rexpondo Cloud
- Training course with theoretical and practical parts for administrators and users of the system
- Training and support in the creation of a process
- Use of the REXOAuth2 plugin for fetching emails from Microsoft Providers
Support
Customized consulting and support contract.
