Rexpondo on premise installation, training and support

Requests

• Installation of a ticketing system for the management of requests received from customers and for the management of the same towards the assistance centers. Ticketing must manage both anomaly flows on boilers and flows of scheduled maintenance interventions.
• Integration with the customer’s IoT platform
• Support and training for system management
• Consulting for system evolution and improvement

Adopted solutions

• Installation of ((OTRS)) Community Edition version 5 and subsequent upgrade to v.6 and to Rexpondo with the possibility of opening tickets from email, from interface and from form on the company website.
• Implementation of plugins for the census of new types of dynamic fields for the retrieval of information both via web service and database from other systems already present in the company
• SMS notifications to service centers and customers
• Integration with Service.Net
• Training course with theoretical and practical part for administrator and system users
• Training course for operators who use the system