Help desk Consulting and Customization

The project in brief

The client involved us in the initial phases with training and consulting activities and then asked us to create ad hoc customizations to better adapt the platform to their needs, in addition to a continuous support and maintenance service.

The customer also needed a system that could cover several sectors:

• DEFENSE AND SPACE
• INDUSTRY, COMMERCE, SERVICES AND FINANCE
• STATE SECURITY
• MEDIA AND TELECOMMUNICATIONS

Client: BV Tech Srl

Date: 2020

Requests

• Consulting activities related to installation and configuration also linked to CMDB adoption
• Advanced training related to product management and configuration using different methodologies, such as on-the-job training.
• Analysis of the CMDB structure, configuration of classes and attributes.
• Analysis and development of customized modules
  
  • Ticket submission related to external suppliers
  • Reports improvement
  • CMDB visualization and search improvement
• Support and resolution of eventual problems

Support

The customer has stipulated a Maintenance contract including

• platform maintenance
• development of new evolutions